FAQs: Get the Answers You Need to Know
01What Types Of Care Do You Offer (Personal Care, Live-In Care, Dementia Care)?
icare provides an extensive range of home care services, such as personal, domestic, palliative, night care, live-in and more.
Personal care is a fundamental service we provide, ensuring clients receive help with daily tasks and medication management.
Live-in care is another service we offer; which is where a carer or nurse stays with the client and provides continuous support and companionship. This allows individuals to remain in the comfort of their homes while receiving expert, round-the-clock help.
For clients with more specific needs, we offer specialist care for advanced dementia, Alzheimer's, MS and more. This service focuses on providing tailored support that addresses clients' physical, emotional and cognitive needs.
Our companionship services provide social interaction for clients and their families to combat loneliness. Our trained nurses and carers engage in conversation, activities and enrich their clients' daily lives.
02How Do I Arrange For Home Care Services In Greater Manchester?
To arrange home care services with icare, simply give us a call at 0161 376 3530 or drop us an email. We provide detailed information about the variety of services we offer, which can help you understand your options before making a decision.
Or, if you'd prefer, you can request to speak directly to our service team who are available to help you. We're happy to discuss your needs and circumstances and ensure every detail is considered to deliver the best care possible.
We may arrange for an assessment to be done to further understand the level of care required - whether it's for daily assistance, specialized care, or short-term support. Once your needs are defined, we will develop a tailored care plan for you. We make it easy to get reliable, compassionate home care services in London.
03Are Your Careers Trained And Fully Qualified?
At icare, our carers undergo rigorous training and regular assessments. We make sure our staff are fully qualified and informed.
Fully trained carers have the necessary skills to handle a range of personal and medical needs. This includes supporting daily activities, managing specific health conditions and responding appropriately to emergencies.
Our staff are trained to adapt to each client. Proper training helps carers deliver compassionate and effective support for those they care for. We aim to build trust with families and clients and reassure them that their loved ones are in capable hands.
04Can You Provide 24-Hour Or Live-In Care?
Our 24-hour live-in care services ensure that support is available whenever you need it. Having our care staff available at all hours minimises stress for both clients and their families - we're here to let you know that help is always nearby.
Whether it's help with daily tasks or friendly companionship, we are dedicated to meeting your needs. Additionally, clients receive one-to-one attention from our caregivers - your needs come first. Our live-in services aim to support the physical and emotional health of our clients.
05How Do You Assess The Needs Of A Client Before Starting Care?
Before starting any care service, icare conducts a comprehensive assessment of the client's needs. We begin with a detailed conversation with the client and their family, covering important details such as health conditions, lifestyle and any requirements the client may have. We prioritise both the medical and personal needs of our clients to create a tailored care plan.
We also consider input from healthcare professionals to provide a holistic service. By gathering this vital information, we can match the client with carers who have the skills and experience necessary to meet their needs.
06Can Home Care Be Provided On A Short-Term Or Respite Basis?
Yes, Parkgate provides home care services on a short-term or respite basis. This service is perfect for families who need temporary help to manage daily tasks and care.
We give families the chance to take a break and recharge. Our short-term home care is flexible and tailored to our clients during transitional or recovery periods.
07How Do You Guarantee The Safety And Well-Being Of Clients?
Parkgate prioritises the safety and well-being of our clients by conducting frequent checks. Our home care staff perform regular checks to ensure clients remain safe and comfortable under our care.
We establish emergency procedures from the onset and have clear communication with family members during any emergency, injury or accident. Every carer undergoes thorough training to address any concerns professionally. Maintaining our client's safety and well-being is always our biggest priority.
08What If My Care Needs Change Over Time?
If your care needs change, home carers at icare can adapt to meet your new requirements. Our team will update the care plan to align with your current circumstances.
Our home care agency offer flexible care services that can be easily modified to ensure you receive high-quality support. Our carers listen to feedback and make sure that clients receive support tailored to their new needs.
09Do You Offer Specialized Care For Conditions Like Dementia Or Parkinson’s?
We offer specialised care for individuals living with advanced dementia and Parkinson's disease.
Our expertly trained carers have the knowledge and experience to support clients suffering from these conditions effectively. We actively address the unique challenges associated with these conditions and ensure they feel safe and comfortable.
10Can Home Care Services Be Tailored To Specific Preferences Or Routines?
We can actively tailor our services to match your routines, preferences and needs. We take your preferred meal plans, daily schedules, or unique medical requirements into account when designing your care plan. We take the time to address and understand your individual needs when providing our services.
11How Do You Handle Urgent Care Needs Or Emergencies?
Our carers undergo extensive training to respond swiftly and confidently in the event of an emergency. This comprehensive preparation ensures they are ready to manage any unexpected situation efficiently. Your health comes first and we make sure of that.
12Do You Offer Companionship Services As Part Of Home Care?
Our companionship home care agency services are aimed at reducing loneliness and providing emotional support. We ensure clients have someone to talk to, and a means to boost their mental stimulation and social interaction. We make sure our clients never feel cut off from the world.
13Can You Help Manage And Administer Medication?
Home carers from icare can help with medication management and administration. We ensure that clients take their medicine on time and according to their doctor's instructions. We ensure clients take the correct dosages and help keep track of any side effects.
14Do You Assess The Quality Of Your Care?
We track the quality of our care by performing assessments and gaining feedback from clients and their families. Our commitment to upholding high standards means we consistently refine and enhance our services. This ensures that you always feel safe and well-cared for in your home.
15Do You Provide Support For Family Members Or Caregivers?
When a loved one is receiving home care, it's essential to support both family and carers. We recognise this and provide ongoing support, information, and advice to help families manage the situation better.
Moreover, feeling supported strengthens the bond between the client, their family and their carer; creating a more positive environment. At Parkgate, we aim to help families confidently face the challenges of home care and enhance everyone's well-being.
We make sure no one feels left out or on their own.